West Quay’s retail, leisure, and hospitality scene confronts high turnover and a constant need for reliable staff. Retaining talent is essential for brand consistency, customer service, and cost control.
🔄 Why Retention Matters
- Recruitment and training are expensive, up to six times salary
- Customer experience suffers with high staff turnover
- Knowledge and service-level losses negatively affect reputation
🧩 HR‑led Retention Strategies
- Structured Induction & Mentoring: New starters feel valued and informed
- Competitive Rewards & Recognition: Spot awards, pay reviews, seasonal bonuses
- Career Planning: Pathways to supervisor or shift-lead roles
- Engagement Culture: Surveys, regular feedback, and open communication
- Wellbeing Support: EAP access, flexible shifts, mental health first-aiders
📈 Example from West Quay
After launching career workshops and recognition schemes, a café reduced staff turnover by 45% and increased repeat customer numbers.
📞 Stop talent drain—Start retaining top staff in West Quay
Contact HR Support Services to build an employee strategy that protects your business and elevates customer experience.
